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To protect both our customers and our team, we strongly recommend recording a full unboxing video before opening any packages from Amuse Ground.
This video will serve as essential evidence in the event of a return, refund, or exchange request. Please ensure the following:
This is especially important for K-pop albums and K-pop special merchandise (including lightsticks, DVDs, season’s greetings, apparel, accessories, and limited goods). If the video does not meet these criteria, Amuse Ground reserves the right to deny any refund, return, or exchange requests.
Please see below for full details on our Refund & Exchange Policy.
All K-Pop Albums, K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise), Sale Items, & Special Event Tickets are FINAL SALE!
For all other items, you can request for a return or exchange within 14 days (2 weeks) of purchasing/receiving the order by contacting us via our ‘Contact Us’ page. Alternatively, you can email us at info@artboxvan.com or visit us in-store at any of our locations. Prior to emailing or visiting, please ensure that you send/bring a copy of the original receipt so that our team is able to assist you quickly. Products must be in its original condition and packaging and supplied with its original receipt!
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For items and orders that have been sent out/delivered, the customer is not eligible for refunds due to a change of mind. We reserve the right to deny returns due to a change of mind or in case of opened product(s).
Exchanges due to change of mind are possible within specific case-by-case terms. We reserve the right to charge the customer for the cost of the return shipping label. We also reserve the right to deny any requests for exchanges due to change depending on the circumstances.
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In the event that the item is damaged, incorrect, or was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request either returns or exchanges within 1 month (30 Days) of receiving the order.
*for damaged items, please see our “Damages & Compensation” section.
This does not apply to K-Pop Albums & K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise)
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In the event that the seller (Artbox) does not have additional stock of the ordered item/requested exchange item, our team will follow one of the following options:
(A) We will cancel your order and provide a refund to the original method of payment provided by the customer when placing an order
(B) We will offer an exchange for a similar item of equal or lesser value
Our team will reach out to the customer and follow up with how to proceed with the customer’s order.
In case of returns due to product defects, wrong delivery, or shipping issues, our company is responsible for and will pay the shipping fee for the product(s) returned.
We do not offer refunds or exchanges for minor damages to the outbox/packaging. The outbox/packaging is used to protect the actual product, thus we do not offer exchanges or refunds due to any/all damages that may occur during the delivery.
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K-Pop Albums & K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise)
We do not offer refunds or exchanges for minor damages to the outbox/packaging. The outbox/packaging is used to protect the actual product, thus we do not offer exchanges or refunds due to any/all damages that may occur during the delivery.
We reserve the right to deny returns if the value of product(s) is deemed to be depreciated due to any trace of product usage, removal or label or tags, or disposal of product box or wrapping.
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If your case does not match any of the above terms, the K-Pop item is final sale and cannot be exchanged or refunded. This does not apply to pre-ordered items; please see "Pre-Orders" for more information.
In the event that the Pre-Ordered item is incorrect, or was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request exchanges within 1 Month (30 Days) of receiving the order. Depending on the case, customers will receive a full refund on their items - the returned amounts will be refunded back to the customer’s original method of payment provided at the time of purchase.
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For damages, please see “Damages & Compensation”
If you have any questions regarding our Return & Exchange Policy, please feel free to contact our team via the “Contact Us” Form or via email,info@artboxvan.com. Alternatively, feel free to visit our team in-stores and we will be more than happy to assist you there as well!
